Last Updated: October 2025

At MindConsilium, your privacy is at the heart of everything we do.
We are deeply committed to protecting your personal information and maintaining the confidentiality of every client relationship. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Purpose of This Policy

This policy outlines how MindConsilium (“we,” “our,” or “us”) handles information you share with us — whether online, over the phone, or during therapy sessions. By using our website or services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect only the information necessary to provide you with effective and personalised therapy services. This may include:

🔹 Personal Information

Name, age, gender, and contact details (email, phone number)

Appointment details and preferences

Payment and billing information

🔹 Health & Session Information

Details voluntarily shared during therapy sessions (e.g., mental health concerns, emotional experiences, history, etc.)

Assessment forms or self-report questionnaires (if applicable)

🔹 Technical Information

IP address, browser type, device information, and site usage data (to improve website experience)

3. How We Use Your Information

Your information is used solely for therapeutic and administrative purposes, including:

Providing counseling and psychological services

Booking, scheduling, and confirming sessions

Responding to your queries and feedback

Maintaining session records for therapeutic continuity

Improving service quality and website performance

Complying with legal or professional obligations

4. Confidentiality and Professional Ethics

MindConsilium upholds the highest standards of professional confidentiality.
All information shared during therapy sessions is strictly confidential and will not be shared, disclosed, or sold to any third party, except in the following cases:

When there is a risk of harm to self or others

When disclosure is required by law or court order

When you provide written consent for sharing specific information

5. Data Security

We take reasonable and appropriate measures to ensure that your data remains secure.

Your session records are encrypted and stored in password-protected systems.

Access is limited strictly to authorized MindConsilium professionals.

All online communications and payments are processed via secure channels (SSL encryption).

6. Online Session Confidentiality

For online consultations, we use secure, HIPAA-compliant video platforms to ensure privacy.
Clients are encouraged to attend sessions from a private space and avoid public networks to maintain confidentiality.

7. Your Rights

As a client, you have the right to:

Access your personal or session data on request

Request corrections to any inaccurate information

Withdraw consent for data use (where applicable)

Request deletion of your personal information, subject to legal or ethical obligations

To exercise these rights, please email us at hello@mindconsilium.com
.

8. Data Retention

We retain your session records and contact details for a period required by professional guidelines (typically 3–5 years) for therapeutic continuity and legal compliance.
After this period, all data is securely deleted or anonymised.

9. Use of Cookies

Our website may use cookies to enhance user experience and gather analytics for performance improvement.
You can manage or disable cookies through your browser settings at any time.

10. Third-Party Links

The MindConsilium website may include links to third-party websites (e.g., wellness blogs or payment gateways).
We are not responsible for the privacy practices or content of those external sites.

11. Updates to This Policy

MindConsilium may update this Privacy Policy periodically to reflect new practices or legal requirements.
The most recent version will always be available on our website with the updated date.

12. Contact Us

If you have questions, concerns, or complaints about our privacy practices, please contact:

📩 Email: info@mindconsilium.com
📞 Phone: +91 8840126335
🌿 Address: MindConsilium Wellness Space — Lucknow | Online Sessions Available